Once we start the artwork for you job we charge you
account. We do not refund after this point.
Make sure you read the instructions
on this website before you install. Clean and prep your
plastic. We do not replace graphics if you ruin
them while installing.
We are custom making one off graphics sometimes small
imperfections do occur. To keep our prices low we
do not reprint unless the imperfection large.
These include but not limited to small white dots, small
black dots and other small blems.
To keep our prices
low please order though our website. If we have
to hire someone to take orders we will have to
increase our prices. Please help keep the prices
low for everyone.
Orders general take 1-2 days of manufacture time. In some
cases shipped within the same day of order. Printed graphics
will usually be shipped the following day. However we do
travel and race. During these times we will post
delays on front of the web site. During the Supercross
season orders could be delayed. Usually we head to
the races Thursday night and we are back working Monday
morning. Hectic yes, but we love what we do.
Remember these are all custom printed and do take
time. Certain items do require proofs. When
receiving a proof please check your email often and respond
promptly. If you do not respond your order will be
We will ship
to Canada, United Kingdom, France, Germany, Switzerland,
Austria, Australia, Holland, Ireland, Norway, Japan
Scotland and New Zealand at this time.
Exchanges and Returns
Rusk Racing wants you to be satisfied with your purchase,
therefore, part of our commitment to our customers is to
ensure that every product is covered under a manufacturer
warranty. We understand there may be circumstances which
require an exchange. The following information offers you
help in directing you through our simple policies and
procedures for exchanges or returns. Make sure you
read the intructions on this website before you
install. Clean and prep your plastic. We do
not replace graphics if you ruin them while installing.
Exchanging a Defective Product or Mistake
on your Graphic
Knowing Your Bike and Plastic:When ordering make sure
you know the correct year and model of your bike. If the
plastic has been changed from stock and your graphics do not
fit we will make a new set, however there will be a charge.
Make sure you know your plastic!!!!
Manufacturer warranties apply to defective merchandise.
Warranties through Rusk Racing are for defective exchange
only and in this case the entire package (box, contents,
accessories and product registration card) must be
included. credit options may not apply. Yes we do
make mistakes. If you have a mispelling or your
order is wrong just email us and we will send out a new
set ASAP. You do not need to send the old product
All returns are subject to a 15% restocking fee.
Non-defective returns must be returned within the first 30
days of purchase and are subject to a 15% restocking fee.
If we receive a return that has not been authorized with a
return authorization, you will automatically be charged a
15% restocking fee. Items returned, which are found to be
incomplete and/or missing components, will be subject to a
15% restocking fee as well as a charge per missing item.
Products should be returned via an insured carrier within
two weeks of receipt of the return authorization. All
returns must be received in our Aztec office. The address
is as follows:
33 Road 2553
Aztec, NM 87410
Numbers must be placed on the outside of the box and on
your packing slip. If you do not have your packing slip,
make sure the return authorization is visibly denoted on
the outside of the box. Shipping charges are
If you have a typo or misspelling on a graphic we will
ship a new ASAP with the new spellings at no charge and we
will not charge any shipping fees. On other products
credit will be applied to your account after inspection of
the product condition. Refunds will be applied to the
original payment method. Returns received in the warehouse
in new condition may be subject to a 15% restocking fee.
Policies in an effort to provide consistent quality and
service we have provided the following policy information
for our customers.
1.Rusk Racing cannot guarantee that a product will be
available on a continued basis.
2.Due to the nature of our business, quantities are
limited to stock on-hand while supplies last.
3.Your order will be shipped or placed on back-order,
depending on the availability of the item(s) on your
4.Item availability and prices subject to change without
5.All in-stock items will be shipped within 24-48 hours.
Warranties and Returns
1.all products purchased from Rusk Racing are warrantied
2.All defective products are first handled through the
3.All defective returns handled on a repair/replacement
4.All returns subject to a 15% restocking fee.
5.Returns for reasons other than defective are accepted
only within the first 30 days.
6. Product must be received in the original manufacturer
packaging in order to be processed.
1.The price in effect when we receive your order will be
the price that is charged.
2.Internet shipping prices do not apply to phone or mail
orders. 3.Internet product prices may not apply to phone
or mail orders.
1.No credit card charges will occur until the order is
2.All credit card orders over $500 shipping to an address,
other than the credit card billing address, will be
3.Current billing address and phone information must be
included in every order.
4.Allow 14 days for processing checks greater than $500.
5.Current address and phone information must be printed on
6.Returned checks will be subject to a $25.00 charge. All
payments are made in US dollars.
7.Visa, MasterCard, Discover and American express are
8.Purchase orders are accepted for government and
Tax, Insurance and Fees
Rusk Racing Fan Mail! We strive at Rusk Racing to
provide a high level of service to our customers. When you
receive great service we would like to know. Please email us
at email@example.com and we will post your message here.
Note: your email address will not be visible to the public.
Each posting will have your name and state.
1. 3% sales tax will be charged to New Mexico customers.
2. A $6.00 box charge will be added to all large items.
Rusk Racing is not responsible for typographic errors.
Pictures may vary from actual product.
Please do not rely on email order confirmations to assure
that your order has been placed. At times we may undergo
technical maintenance at which time your email
confirmation may not be sent. If you do not receive a
confirmation within 12 hours, please email or call us at
When will my order be downloaded?
Our online orders are downloaded into our network on or
around 9am, 12pm, and 3pm mst.
Problems placing an order?
If you are having problems placing an order, please call
our customer service department at (970) 759-0411 prior to
calling please review our ordering instructions.
Why am I getting error messages?
Due to the nature of the internet you may experience error
messages from time to time. If you are alerted with an
error message, refresh your screen or close your browser
and try again later. If the problem still persists please
call us at (970) 759-0411
As a consumer we understand there may be times when you
need to contact us. You may contact us via email. Please
feel free to call us anytime. Email us to contact an
experienced service representative for post sale questions
and answers, contact us at: firstname.lastname@example.org
If you wish to contact us by phone call our service number
at (970) 759-0411
Mail any payments, academic credentials, orders or
Rusk Racing 33 Road 2553 Aztec, NM 87410
copyrightę 2005, Rusk Racing all rights reserved.